FREQUENTLY ASKED QUESTIONS

You can create an account on this site by clicking My Account icon, then enter your information on Register section.
Yes, your personal information is being secured and we will not distribute it to any third-party. You can read more about our Privacy Policy
Of course! Our products used the ingredients that are safe to be used on the skin and we already have a certificate from BPOM and MUI. 
No. We're not using paraben in our ingredients.
No. We're not using the animal in our product testing. 
You can buy our products through this site (check our catalog here) or from our business partners near your place (check nearby store here). 
On this site, we are partnering with Midtrans as our payment portal. They accept payment by bank transfer.
So sorry, you cannot change your order once it has been processed. This also includes the shipping information that you filled in. Please make sure to review your order carefully before submitting.
If you registered an account before making a purchase, you can check your order on your Account profile. However, if you are Login as a guest during a checkout, you can check your order by submitting your Order Number on Check Order menu.
We provide 3 types of the expedition: POS Indonesia for standard shipping, J&T for express shipping, and JNE for priority shipping.
Your order will arrive based on the shipping type you chose during the checkout process. For standard shipping, it will take 5-7 business days; for express shipping, it will take 3-5 business days; and for priority shipping, it will take 1 business day.
In the meantime, we do not accept an international order.
If you found a damage on the products when it's arrived, we will gladly to exchange it. However, the return will be accepted within 30 days upon arrival and by attaching invoice and payment proof. Please call our beauty assistance for further information.
In order to make a review, you need to have an account first. Then, you can write a review and give a rating for every product in Reviews section in Product Details page. After submitting your review, it will not be showed up directly until we confirm your review. We appreciate your honest review, but let’s keep it clean, short and helpful to others.
Yes, you can share our website content to your social media – Facebook, Twitter, and Pinterest. If you shared it after login to your account, you will get 25 points extra. However, you can only share our content to one of your social media just once in a year. For example, if you already share our content to your Facebook account, you can’t share for the second time in the same year. But, you can share to your different account for Twitter and Pinterest.

Beauty Era Loyalty Program

Beauty Era is a loyalty program by giving some rewards that may you use to buy Looké Cosmetics or to get exclusive news about our upcoming products. This program is only available on this site.
You will be automatically joined this program after registering an account on this site.
Beauty Era has 3 levels: Roman, Medieval, and Modern. Your level is based on the point you earn within one calendar year. We will update your level each year at the beginning of the year.
 
When you join, you’ll automatically be placed in Level 1: Roman and be eligible for all the benefits Roman members receive. Once you collected IDR 1.000.000 - IDR 2.000.000 within one calendar year, you’ll be automatically moved up to Level 2: Medieval. And, if you collected IDR 2.000.000 or more within one calendar year, you’ll be automatically moved up to Level 3: Modern
You get different benefits based on your membership level.

1. Level 1 – Roman
    Benefits:
  • You’ll get 10 points for each multiple purchased of IDR 50.000
  • Shopping voucher redemption
  • Special promotion
  • Membership anniversary reward
2. Level 2 – Medieval
    Benefits: 
  • You’ll get 20 points for each multiple purchased of IDR 50.000
  • Shopping voucher redemption
  • Birthday gift
  • Special promotion
  • Membership anniversary reward
  • Free shipping 1x (@30.000)
3. Level 3 – Modern
    Benefits:  
  • You’ll get 30 points for each multiple purchased of IDR 50.000
  • Shopping voucher redemption
  • Birthday gift
  • Special promotion
  • Membership anniversary reward
  • Free shipping 2x (@30.000)
  • Exclusive announcement for upcoming products
Once you register as our member, you’ll earn some points based on your membership level for every IDR 50.000 spent (excluding shipping charges). You’ll also earn Beauty Era points by the following method:
  1. Earn 100 points when you first join to our account
  2. Earn 100 points when you make your first order 
  3. Earn 50 points when you make review about purchased products
  4. Earn 25 points when you share content on your Facebook, Twitter, or Pinterest within one calendar year
  5. Earn 100 points when you sign up using referral code from your friend
  6. Earn 100 points when your friend, who is using your referral code, make a purchase
When you login to your account, you can add your Beauty Era points during the checkout process. You must choose the points that you want to redeem toward that purchase. Each 1 point is worth IDR 10. When redeeming a Beauty Era points, your shopping bag total must exceed the number of your points. For example, if you have 6000 points and your order is IDR 50.000, you can’t redeem your points. But, if you have 6000 points and your order is IDR 130.000 and if you choose to redeem your points on that order, the total amount of your order will be deducted by IDR 60.000 (REMEMBER: your points will be expired by the end of the year and you can’t combine with any other promotion).
You just simply login to your account and choose My Point History in My Account menu.
You need to earn enough point to maintain your status for particular level each year:
  1. Roman: Roman status never expires.
  2. Medieval: In order to maintain your Medieval status in the following year, you need to make a purchase with minimum IDR 1.000.000 within one calendar year after you are qualified to become a Medieval member. If you don't meet the requirements for this level within one calendar year, your member level will return to the first level, Roman.
  3. Modern: In order to maintain your Modern status in the following year, you need to make a purchase with minimum IDR 2.000.000 within one calendar year after you are qualified to become a Modern member. If you don't meet the requirements for this level within one calendar year, your member level will return to our first level, Roman or to our second level, Medieval – depends on your accumulated purchase within one calendar year. 
Yes, you can share our content to your social media – Facebook, Twitter, and Pinterest. If you shared it after login to your account, you will get extra 25 points. However, you can only share our content to one of your social media just once in a year. For example, if you already share our content to your Facebook account, you can’t share for the second time in the same year. But, you can share to your different account for Twitter and Pinterest.
Medieval and Modern members will receive a birthday gift offer during the birthday month. You will get a birthday gift code which will be sent to your email during your birthday month and you can redeem it by making a purchase on this site.
You will receive a gift offer every year during your anniversary month – the month you first joined Beauty Era. You will get an anniversary gift code, which will be sent to your email during your anniversary month and you can redeem it on Lookecosmetics.com by making a purchase.
Of course, you can invite your friends to be our member. Just click ‘Refer a Friend’ on your personal account and you just simply share your link to your social media or to your friends’ email (REMEMBER: your link can be used only for four people in a year. Once you share and/or send the link to your friends, it’ll be valid for one month). 
You can get a referral code from your friend who’s already registered to our account. The coolest part is when you’re signed up using your friend’s code, you’ll get 100 points extra. After making the first purchase, your friend will also get 100 points.
If you return or cancel your order, your Beauty Era points will be deducted based on the points you got from that purchase.
Sorry, you can’t exchange your Beauty Era point for cash or any other forms.
Your Beauty Era point is only valid for one calendar year. For example, if you’re not using your Beauty Era point in 2017, your accumulated points in 2017 will be void in 2018. But don’t worry, we’ll send a reminder to you before your points get expired.